Embedded Files
- Go to the BASMA PORTAL
Use your web browser or desktop shortcuts to navigate to the BASMA Portal
Open the folder and then Open Basma Links in your web browser.
Look for this folder on your desktop, open it, and then navigate to the web browser link.
2. Click “Our Company” and “IT Service Desk”
2. Click “Our Company” and “IT Service Desk”
Using the top left corner, or the navigation bar at the top of the site, navigate to the IT Service desk, by selecting "Our company" and "IT Service Desk"
3. Click "Report an Issue" at the Bottom Left
3. Click "Report an Issue" at the Bottom Left
Click on the big red "Report an Issue" button on the bottom left of your screen
4. Fill Out Mandatory Fields
4. Fill Out Mandatory Fields
You will see the ticket form, fill out all (and only) mandatory fields – please remember that just like requesting help in person previously, the more information, the better!
REMEMBER: You don’t bring your car to the mechanic, say “it broke” and walk away with your keys, do you? NO! You tell them the funny noise it started making, and give them the keys!
5. Ensure "Category" is always "BASCO"
5. Ensure "Category" is always "BASCO"
The form field “Category” should always be “BASCO” – You can type it manually, or:
Click the magnifying glass on the line “Category”
Expand “Tickets” using the plus sign and Click “BASCO” in the newly dropped-down list!
6. Click "Done" to finish submitting your ticket
6. Click "Done" to finish submitting your ticket
Once you click "Done" your ticket is submitted and is sent to BASCO IT for support. You will receive updates when certain actions happen with your ticket, these updates will be sent via email. If you need assistance with any tickets, reach out to BASCO IT with the ticket number and a brief description of the new information or question that you may have
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